Legal notice
Legal Notice
Last updated: 25 may 2026
This Legal Notice regulates the access to and use of the website eternalbloom.store, operated under the commercial name Eternal Bloom.
By accessing and using this website, you agree to the terms set out in this Legal Notice, as well as our Terms of Service, Privacy Policy, Cookie Policy, Shipping Policy and Return & Refund Policy.
1. Website Owner
Website name: Eternal Bloom
Website URL: eternalbloom.store
Legal owner / business name: Carlos Ortega Muñoz
Registered address: Calle Dos de Mayo, 2, Entreplanta derecha, 47004, Valladolid, SPAIN
Email: carlosortega0113z@gmail.com
Country: Spain
2. Purpose of the Website
Eternal Bloom is an online store dedicated to the sale of romantic gifts, preserved rose arrangements, floral keepsakes, decorative gift items and related products.
The website allows users to browse products, place orders, contact customer support and access information about shipping, returns, privacy and other legal terms.
3. Access and Use of the Website
Users agree to use this website in a lawful, responsible and respectful manner.
You agree not to use this website for:
- Any unlawful, fraudulent or harmful purpose
- Interfering with the normal operation of the website
- Attempting to access restricted areas, systems or data
- Introducing viruses, malware or malicious code
- Copying, scraping or extracting content without authorization
- Misusing forms, checkout processes or contact channels
Eternal Bloom reserves the right to restrict or block access to the website if misuse, fraud, abuse or unlawful activity is detected.
4. Products and Commercial Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, shipping information and other commercial details are accurate and up to date.
However, minor differences may exist between product images and the final delivered item due to lighting, screen settings, handmade or decorative finishes, supplier updates or product availability.
Product availability, prices and shipping options may change without prior notice, subject to applicable consumer protection laws.
5. Prices, Taxes and Payments
All prices are shown in the currency displayed at checkout.
Taxes, shipping costs and any applicable additional charges will be shown before the customer confirms the order.
For international orders, customs duties, import taxes or local charges may apply depending on the destination country. Please refer to our Shipping Policy for more information.
Payments are processed through secure third-party payment providers. Eternal Bloom does not store full payment card details.
6. Shipping, Returns and Refunds
Shipping conditions are governed by our Shipping Policy.
Returns, refunds, damaged items and order issues are governed by our Return & Refund Policy.
Customers should review these policies before placing an order.
7. Personalized Products and Message Cards
Some Eternal Bloom products may include personalized message cards or other customization options.
Customers are responsible for ensuring that any personalization, names, messages or details submitted are correct before placing the order.
Once an order has been processed or sent to the supplier, changes may not be possible.
8. Intellectual Property
All content on this website, including but not limited to logos, brand names, product descriptions, images, graphics, icons, design elements, layout, text, videos and other materials, is protected by intellectual property rights.
Unless expressly authorized, users may not copy, reproduce, distribute, modify, publicly display, commercially exploit or create derivative works from any content on this website.
The Eternal Bloom name, logo and visual identity may not be used without prior written authorization.
Some product images, descriptions or assets may be provided by suppliers, licensors or third-party partners and remain subject to their respective rights.
9. Third-Party Links
This website may include links to third-party websites, services, platforms or payment providers.
Eternal Bloom is not responsible for the content, policies, security, availability or practices of third-party websites or services.
Accessing third-party links is at the user’s own risk.
10. Website Availability
We aim to keep the website available and functioning correctly.
However, Eternal Bloom does not guarantee uninterrupted access to the website. Access may be temporarily suspended due to maintenance, technical issues, security reasons, updates, hosting failures or circumstances beyond our control.
We are not liable for temporary unavailability of the website where this is caused by technical, operational or external factors beyond our reasonable control.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Eternal Bloom shall not be liable for:
- Misuse of the website by users
- Technical failures outside our control
- Temporary website unavailability
- Errors caused by inaccurate information provided by customers
- Delays caused by carriers, customs or external logistics providers
- Damage caused by misuse, improper handling or failure to follow care instructions
- Indirect, incidental or consequential damages
Nothing in this Legal Notice limits any mandatory consumer rights or legal guarantees that may apply under applicable law.
12. Consumer Rights
If you are a consumer located in the European Union, you may have mandatory consumer rights, including rights relating to pre-contractual information, delivery, withdrawal, returns, refunds and defective products.
This Legal Notice does not limit or exclude any rights that cannot be limited or excluded under applicable law.
13. Data Protection
Personal data collected through this website is processed in accordance with our Privacy Policy.
Cookies and similar technologies are governed by our Cookie Policy.
Users should review both policies to understand how their personal data and browsing information are handled.
14. Governing Law
This Legal Notice shall be governed by the laws of Spain, unless mandatory consumer protection rules of another jurisdiction apply.
If the customer is acting as a consumer, this choice of law does not deprive the customer of any mandatory protection granted by the laws of their country of residence, where applicable.
15. Dispute Resolution
In the event of any dispute, users are encouraged to contact us first so we can try to resolve the issue amicably.
Contact email:
carlosortega0113z@gmail.com
If you are located in the European Union, you may have access to consumer alternative dispute resolution mechanisms available in your country.
Please note that the former European Online Dispute Resolution platform was discontinued on 20 July 2025. Consumers can consult the European Commission’s consumer redress resources for information about available dispute resolution options.
16. Changes to this Legal Notice
Eternal Bloom may update this Legal Notice from time to time to reflect legal, technical, operational or business changes.
The updated version will be published on this page with a revised “Last updated” date.
We recommend reviewing this page periodically.
17. Contact Information
For any questions about this Legal Notice, please contact us at:
Eternal Bloom
Legal owner / business name: Carlos Ortega Muñoz
Email: carlosortega0113z@gmail.com
Address: Dos de mayo, 2, entreplanta derecha, 47004, Valladolid, SPAIN
Website: eternalbloom.store